Membership includes access to an incredible catalog of inspirational videos and live events, and an engaging community for discussions. Plus access from the web, mobile apps, or TV apps.
What is the refund policy?
We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:
Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your subscription by clicking Profile at the top right. Then select Purchases. Click on Cancel Membership then follow the on-screen prompts.
How do I reset my password?
On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
Who do I contact if I have questions?
If you have questions about your subscription, billing, technical issues, or anything in general, please contact painterlyimpressions@gmail.com